Refund Policy

Last updated: April 2026

We offer a 14-day refund policy in accordance with Paddle's terms of service.

Customers may request a full refund within 14 days of purchase by contacting us at admin@trytimeback.com.

Refund requests after 14 days will be reviewed on a case-by-case basis.

How to Request a Refund

Email us at admin@trytimeback.com
Include the email address associated with your account
Briefly describe your reason for requesting a refund
We will process your request within 3–5 business days

Eligibility

Refunds are available within 14 days of the initial purchase date
Only the most recent payment is eligible for a refund
Refunds are not available for partial months of service
Accounts that have violated our Terms of Service are not eligible for refunds

Processing

Approved refunds will be processed through Paddle, our payment provider. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund. To request a refund along with cancellation, please contact us.

Contact Us

If you have any questions about our refund policy, please contact us at admin@trytimeback.com.